Rentals

Not at this time. We find drop shipping more cost effective and time efficient. We use various communication methods with our clients to answer questions and provide support.

Typically no. We do not count transit time as part of the rental duration. Rental starts the day equipment is delivered or attempted delivery before 10am or if after 10am, the next day. However in the cases where equipment is lost or undelivered rental fees may still apply. Get a receipt when dropping our returned equipment. This is recommended even if using our return label and box.

This can vary depending on the delivery address and service. We typically use USPS Priority or UPS ground and express for fastest service. We do require signature confirmation. We use DHL for international clients. We do not use Fedex. If you prefer Fedex, we can make arrangements with you if you have an account.

Verify with the electronic invoice (or Quote), as a packing slip and ensure all the parts are included and in working order. Avoid fees for missing or damaged/ non working equipment. Also please note the manner in which the items are assembled and packed for the return shipment.

Be careful when using USB cables for charging as some devices use USB Mini, USB Micro or USB C. Do not force the cable connection into a port. Notify us immediately if a cable or part is not working. In some cases we can have a replacement drop shipped or in cases of cables, you may use a spare "quality" cable to charge or connect a device.

Do not mark, apply tape, remove labels or otherwise deface any of our equipment as this may trigger a "Return and Cleaning fee".

In most cases we provide a return shipping label fromUSPS Priority. If this is the case you must use the exact same USPS Flat Rate box for the return label to work. It will not be accepted if using a different box. If using a different box, you will be responsible for the return shipping label and costs, and will be required to provide tracking upon sending.

Please assemble and pack items as they were received. Disconnect cables and pack appropriately. Pack securely to avoid parts shifting (bouncing around) freely within the case or box.

Be sure to only return "our parts" that came with the rental. We do not accept "replacement parts" in lieu of the ones we sent. All our cables and products are labelled. If parts are lost, let us know. The replacement fees are typically low.

We prefer to have our equipment returned to:

5694 Mission Center Road
# 602-225
San Diego, CA 92108

Or

8465 W Sahara Ave
#111-1146
Las Vegas, NV 89117

Please contact us to let us know via email, chat-msg or phonecall your intention to return early. Depending on the payment method we can either issue a credit towards the next rental or even a purchase from our partners at Loggerhead Navigation. If returning a monthly rental early the weekly rates will be applied. We do not prorate.

Not usually. Just use common courtesy and communicate with us. Reach out. Let us know what is happening. We are trying to earn your business, not chase you away.

We do. We don't have a set schedule, but typically AFTER the Spring and Summer season is the most common time frame. Checkout our AUCTION section.