If you don't have an established account, please contact us as we'll need to process the necessary paperwork first.
Card payments are required for first-time renters and those not on terms. Card payments can be made at the time of rental, not on terms.
If you wish to establish terms, we'll need a contact in your AP/AR department to address the necessary paperwork and terms. We ask for project information (name, project number, cost code) to be included on invoices for our clients on terms, to avoid delayed payments due to missing information.
We can offer a free return shipping label if you preserve and reuse the original shipping box and packing. This makes it convenient and efficient to drop and for tracking.
We do test and photograph equipment as its packed to ensure operation and documentation. We use to verify the condition in which it left and as it returns and ensure all parts and pieces are in "like condition". We encourage our clients to ensure all parts as described arrive and are in working condition, so please photograph any damaged box, or equipment and/ or test all including the charging parts (USB cable, AC adapter). Notify us within 24 hours of any missing or non working parts.
See above our mention of a return shipping label if all original box and packing can be re-used. We encourage that equipment be photographed as its packed to ensure all parts are returned and in "like condition when they arrived" so to avoid any cleaning or damage fees. In the case of any parts missing or not working, simply notify us. There may be a replacement or repair cost depending on the evaluation. DO NOT send 3rd party replacement parts as they are not accepted and will simply be discarded. Do not deface the equipment in anyway or the cleaning/ damage fee may apply. You may extend the rental at anytime, just communicate with us as early as possible.